Moderation & Community Guidelines
Keeping our community safe, legal, and helpful
Patient Safety
Protecting users from harmful misinformation
Legal Compliance
Ensuring platform adheres to regulations
24/7 Monitoring
Healthcare professionals moderate content
Our Moderation Philosophy
CannaBias exists to help patients share their experiences with cannabis products in a safe, legal, and helpful way. Our moderation approach balances:
- • Patient Safety: Preventing harmful medical misinformation
- • Legal Compliance: Adhering to healthcare and cannabis regulations
- • Free Expression: Allowing honest product feedback
- • Community Trust: Maintaining a respectful environment
Prohibited Content
The following types of content are strictly prohibited and will be removed:
Medical Claims
Why prohibited: Unsubstantiated medical claims can be dangerous and violate healthcare regulations
Examples of prohibited statements:
- "This cures cancer"
- "Guaranteed to treat depression"
- "Better than prescription medication"
Dosage Advice
Why prohibited: Individual dosage varies greatly; only healthcare providers should give dosage advice
Examples of prohibited statements:
- "Take 50mg for best results"
- "I recommend starting with 2 grams"
- "Use this 3 times daily"
Sales/Trading
Why prohibited: Platform is for reviews only, not commerce. Illegal in many jurisdictions
Examples of prohibited statements:
- "Selling extra product, DM me"
- "Looking to buy this strain"
- "Trade for other products"
Automated Content Filtering
We use automated systems to detect prohibited content before it's published. Reviews containing certain phrases are automatically flagged for manual review.
Blocked Phrases Include:
If your review contains these phrases, it will be held for manual review by our moderation team.
What You CAN Review
We encourage honest, detailed reviews focusing on:
✓ Product Quality
- • Appearance and aroma
- • Freshness and moisture
- • Overall quality compared to expectations
✓ Consistency
- • Batch-to-batch consistency
- • Comparison to previous purchases
- • Reliability of the product
✓ Packaging
- • Quality of container/packaging
- • Freshness seals and preservation
- • Labeling accuracy
✓ Availability
- • Stock consistency at clinic
- • Wait times and accessibility
- • Customer service experience
Moderation Process
1. Automated Filtering
All submitted reviews are scanned for prohibited phrases and content patterns. Flagged reviews are held for manual review.
2. Healthcare Professional Review
Flagged content is reviewed by licensed healthcare professionals within 2 hours. They assess whether content:
- • Contains medical claims
- • Provides specific dosage advice
- • Complies with community guidelines
3. User Flagging
Community members can flag inappropriate content. All flags are reviewed by moderators within 24 hours.
4. Moderation Actions
Based on review severity, we may:
- • Approve: Publish the review
- • Request Edit: Ask author to remove prohibited content
- • Remove: Delete content that violates guidelines
- • Suspend Account: For repeated violations
Patient Responsibilities
As a patient reviewer, you are responsible for:
- • Providing honest, accurate reviews based on personal experience
- • Avoiding medical claims or dosage recommendations
- • Respecting other community members
- • Understanding that reviews reflect personal experience, not medical advice
- • Reporting content that violates our guidelines
Appeals Process
If your content was removed and you believe it was a mistake:
- 1. You'll receive an email explaining why content was removed
- 2. Reply to that email with your appeal and explanation
- 3. A different moderator will review your appeal within 48 hours
- 4. You'll receive a final decision with detailed reasoning
Transparency & Accountability
We publish quarterly Transparency Reports detailing:
- • Number of reviews submitted vs. published
- • Removal statistics by category
- • User flags received and actions taken
- • Account suspensions
- • Appeals filed and outcomes
All moderation actions are logged in an immutable audit trail for regulatory compliance and accountability.
Contact Moderation Team
Questions about our moderation policy or specific moderation decisions?
Email: moderation@cannabias.co.uk
Response time: Within 24 hours
Our Commitment
We are committed to maintaining a safe, legal, and helpful platform for all patients. Our moderation practices are designed to protect you while allowing honest product feedback. Thank you for helping us build a trustworthy community.